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Answers to common questions about our services, billing and your account.

Getting started First steps with your new service. 2 articles Email Email accounts, phones and spam. 2 articles Billing Invoices, payments and plan changes. 3 articles

Popular articles

How do automatic payments work?Save a card or PayPal account under Payment methods. Renewal invoices are then paid on their due date. If a payment…
How do I upgrade or downgrade my plan?Open the service and click Upgrade or downgrade. Pick the new plan. You only pay the difference for the days left…
Why do my emails go to spam?Most of the time a DNS record is missing. In the control panel, open Email Deliverability and fix the records it…
How do I point my domain to your servers?Change the nameservers at the company where you bought the domain to: ns1.yourhost.net ns2.yourhost.net The change can…
How do I pay an invoice?Open Billing in the client area, pick the invoice and click Pay now. You can pay by card, PayPal, bank transfer, or from…
How do I set up email on my phone?Use these settings in the mail app on your phone: Setting Value Incoming server mail.yourdomain.com, port 993, SSL…

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